Service Operations Manager - Institutional

As an Ecolab Service Operations Manager, you will select, train, develop and coach a team of service representatives with an emphasis on Ecolab’s equipment, machines, and service offerings to support area growth and ensure successful delivery of our total value to the customer. In this critical leadership role, serve as the support leader for execution of our equipment and support infrastructure at the customer and within the area to deliver strong customer outcomes. 

What’s in it For You

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• Work with the world’s most recognized and iconic brands
• The ability to make an impact with a company that is passionate about your career development
• On the job training where you will learn from subject matter experts with proven success 
• Enjoy a flexible, independent work environment 
• Receive a non-decaled company vehicle for business and personal use 
• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
• Gain the following experiences in this role:
  • Field leading others
  • Customer retention focus
  • Conflict resolution and Collaboration skills
  • Talent development and coaching skills
  • Productivity and Operational Efficiency
  • Cost control and P&L management understanding

What You Will Do

• Manage a team of individual contributors with an average team size of 6-12 direct reports
• Responsible for the equipment, storage shed and 3rd party cost management within the area 
• Accountable for achieving Corporate Account rollout goals, equipment and Ecolab dish machine program (EDP) utilization and foundational operations platforms within the area 
• Ensure team achieves all installations and heavy service performance metrics and follows established processes and protocols  
• Coach team to repair, perform preventative maintenance and installation of equipment and solutions 
• Recommend productivity objectives, leveraging technology, routing capabilities and safety support tools 
• Coordinate installations across the area, communicate effectively with DM and CA stakeholders 
• Efficiently manage leased equipment, non-sold equipment for proper payback and returns  

Position Details:  

• Candidate must reside within a commutable distance from Nashville, TN

• 25% overnight travel required

Minimum Qualifications

• High School Diploma or equivalent/GED
• Combination of 3 years mechanical, sales and/or leadership experience
• Position requires a current and valid driver’s license
• Ecolab conducts a background check and drug screens on all candidates who receive a job offer
• No Immigration Sponsorship available

Physical Demands

• Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle) 

Preferred Qualifications

• Prior sales leadership experience

About Ecolab Institutional:

Discover how our partnership with customers helps serve 45 billion restaurant meals and clean more than one billion hotel rooms annually. From restaurants, hotels, and long-term care facilities, to schools, commercial buildings, and military facilities, Ecolab’s Institutional division provides a comprehensive program of customized cleaning and sanitizing solutions to help meet the specific needs of our customers. Join us and help the biggest and best brands ensure guest safety and satisfaction and protect their reputation.

Annual or Hourly Compensation Range

The total Compensation range for this position is $85,800-$128,800 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.  

Our Commitment to a Culture of Inclusion & Belonging
At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.